We've needed a second car for over 3 months now but I've continued to push off the act of car shopping because of my extreme distaste for the process. Unfortunately, we could no longer wait so we purchased a car this past weekend. This was my first new car purchase since 2001 and while I used the internet heavily to research and price our choices the whole process was pretty much just as horrible as I remembered.
We used the following research tools;
- Vehix.com - This site had some video test drives although they are the kind which basically don't tell you anything wrong about the car or model you are looking at.
- Cars.com - I found their reviews, which were mostly third party, very helpful with quick easy access to picture. (I actually used the mobile very of this site during some of our visits at different dealers.
- Comcast - Searchlight - This is a cool feature of On-Demand which actually includes video reviews which would tell you things to watch out for
- Dealer/Brand sites - I found Jeep.com to be the most useful site which allows a user to build a car then search dealer inventory (many sites have this feature, but I found Jeep the most accurate).
Overall, These sites were basically useless. The reason - Ultimately, when buying a car you are buying of the availability of the lot. If you build a car online selecting your option you still have to settle for the type of cars on the lot that best meet your needs.
We were looking for a mid sized SUV which could seat up to 7 so looked at the following cars:
Volvo XC90 - Very small, the third row couldn't fit an adult. We liked the safety features of course but overall the car was very plain and featureless. The pickup was slow (we test drove the V6 model). Also, I really disliked the salesperson, who basically assumed we were ready to buy the car after a short test drive. He also had no idea about the car so much so the finance guy had to come over and answer most of my questions.
Saturn Outlook - This car was huge. Even in the third row an adult would be comfortable. It had good pickup for the size and features like navigation which we liked a lot. This would be the perfect car if we lived in the suburbs and had 3 kids. Unfortunately, as we live in the city it can be difficult to navigate the narrow road much less fit in our small driveway. The salesperson was great and even let us take the car home for the weekend as a test drive. The only negatives were Front wheel drive and the size.
Jeep commander - We decided to check this car out at the last minute and I'm glad we did. It is much smaller than the Outlook but still has a third row which can be used in a bind (plus it was roomier than the Volvo). It came fully loaded with Navigation, DVD, etc. and 4 wheel drive. The salesperson was great, the warranties were even better so we bought it. The sticker price was about 4K lower than advertised on the Jeep site. Net net we basically got it for the advertised price on the Jeep site including tax, titles, and an extended lifetime warranty. They really sold this lifetime warranty which basically extended the 3 year, 36K mile warranty for life provided you have the car inspected every 5 years. We usually own cars for 6-10 years so I went for it (against my better judgment, knowing someone is getting a commission) however we all the electronic equipment in the car is probably worth the additional $2k.